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Your Details

First Name * : Second Name * : Telephone * : Email * : Development (purchased at) * :

Q1. Before you get the keys. How satisfied or dissatisfied were you with the way Swan Housing performed before you took possession

The sales staff helping you choose your new home * : The ease with which you could contact the sales team to ask questions : The ability of Swan Housing to answer your questions : The information provided about the procedure of buying a homebuy home : The demonstration of the operation and position of everything in your new home (e.g. stop cocks and heating systems etc) : The information provided about the guarantee on your new home : The information provided as to how Swan customer service would operate after you took possession of your new home :

Q2. The day you get the keys. How satisfied or dissatisfied were you with the way Swan Housing performed on the day you took possession of your new home?

Swan Housing making you feel special on the day you took possession of your new home : The cleanliness of your new home when the keys were given to you :

Q3. On the day it became yours, please rate how your new home compared to your expectations, taking into account the sales presentation and all the information previously given to you

Compared to my expectations, my new home was :

Q4. After you move in. Since taking possession of your new home, have you had to report any problem to Swan Housing that required or will require, some remedial work?

have you had to report any problems? : If yes please write the number of problems you have had to report in the box below :

Q5. How satisfied or dissatisfied are you with Swan Housing' customer service? (if relevant)

The ease with which you can report problems : The feedback regarding when work will be undertaken : Remedial work being completed in the time agreed : The standard of the remedial work when completed : Please use the space below to comment on any of the issues raised about the two questions above ONLY :

Q6. Overall how satisfied or dissatisfied are you with your new home?

Them overall value for money of your new home : The overall quality of workmenship in your new home : The overall quality of the products used to build your new home :

Q7. Overall how satisfied or dissatisfied are you with the service provided by each of the following?

The people you dealt with before you moved in : The people you dealt with after you moved in :

Q8. Overall what ONE THING has MOST impressed you about Swan Housing

Please enter what one thing has most impressed you about Swan Housing here :

Q9. Overall what ONE THING has LEAST impressed you about Swan Housing?

Please enter what one thing has least impressed you about Swan Housing here :

Q10. Would you be happy to recommend Swan Housing to your best friend?

would you recommend Swan Housing? :

Q11. Overall how staisfied or dissatisfied are you with your purchase of a new home from Swan Housing

how staisfied or dissatisfied are you with your purchase? :

Q12. Before you purchased your new home, did a friend, relative or acquaintance recommend Swan homes to you?

did a friend, relative or acquaintance recommend Swan homes to you? :

Q13. Are there any other comments you would like to make about your experience of buying from Swan Housing?

Please enter your other comments here :

Your Views Count

At Swan Housing we are eager to learn the experiences our customers have before, during and after buying a Shared Ownership home with Homebuy. Please take a couple of minutes to fill out the below questions and help us improve our services through your feedback.

The form on the left contains 13 quick, simple questions for you to complete and should take no more 5 minutes.